Support & Help Desk

Get More Out of Your Investments

The success of your project should be measured by the extent of user adoption and your achievement of business benefits. It’s crucial to have a timely launch. But even more so, it’s critical to ensure that your teams have the information and post-launch support that they need to optimize the results from your PLM solution.

Customizable Support Levels

We provide Post Go-Live Support that operates at several levels (based on your business requirements) to ensure the success of your project:

  • A dedicated or a shared Help Desk to resolve Level 1 issues, as well as helping your teams get acquainted with the PLM to use it productively
  • A dedicated or a shared Technical Support service to resolve Level 2 and Level 3 issues
  • A rigorous system to report and resolve issues as per SLA
  • A user advocacy model that promotes user feedback, process audits, and action workouts to drive superior user adoption and ensure transformational change


To learn more about how our Post Go-Live Support & Help Desk Services can help optimize results from investments, please contact us at:
Email :
Phone : +91 080 4814 4703

Get in touch with us

    +91 080 4814 4703